Clients trust MSPs to manage their tech—but they also expect your team to know Microsoft 365 inside and out. Whether it’s Outlook, Excel, Teams, or SharePoint, most client issues stem from user confusion. That’s why Microsoft 365 certification for MSP teams has become essential. It ensures your support staff aren’t just helpful—they’re confidently trained and trusted.
What Is Microsoft 365 Certification for MSP Teams?
Microsoft 365 certification proves that your team knows how to use Microsoft apps the way Microsoft intends. These credentials aren’t about theory—they’re about real-life productivity tools your clients rely on every day.
There are two main types of certifications MSPs typically focus on:
- Internal team training (help desk, support engineers, onboarding)
- Client-facing training (admins, managers, department leads)
A common first step is the MS-900 Microsoft 365 Fundamentals exam. It covers cloud concepts, Microsoft 365 services, pricing, security, and support options.
For more advanced skills, consider:
- Microsoft 365 Certified: Modern Desktop Administrator
- Teams Administrator
- Security Administrator
How Certification Helps MSPs
Increases Team Confidence
Support staff who are certified work faster and with fewer escalations. They don’t second-guess simple tasks like managing permissions or troubleshooting syncing issues. They’ve practiced the core tools and passed a test that proves it.
Shortens Client Resolution Time
Certified staff don’t waste time fumbling through Office settings or Googling fix guides. They know where things live and how Microsoft expects them to be managed.
That means faster response times and happier clients.
Helps Win New Clients
Some clients care about credentials—especially in regulated industries like healthcare, finance, or government. Listing certified staff in your sales material or proposals adds weight and makes you look like a safer bet.
Builds Trust with Existing Clients
Clients want to feel like they’re getting service from professionals who are up to date—not just “figuring things out as they go.” Certification sends that message clearly.
What is the best Microsoft 365 certification for MSPs?
Start with the Microsoft 365 Certified: Fundamentals (MS-900). It’s ideal for MSP techs who deal with Office apps daily. For more advanced roles, the Microsoft 365 Certified: Modern Desktop Administrator Associate is a solid next step.
How much does Microsoft 365 certification cost?
Most Microsoft certifications cost around $99 to $165 per exam. Some training providers offer bundled prep and exam vouchers. Microsoft Learn also offers free learning paths to study before taking the test.
Is Microsoft 365 certification worth it?
Yes—especially for MSPs. Certification helps improve support speed, builds credibility, and gives clients peace of mind. It also helps standardize internal training, which saves time in the long run.
Can MSPs offer certification training to clients?
Yes. Some MSPs bundle training and certification prep into onboarding packages or sell it as a productivity add-on. It’s a good upsell, especially for large clients who want smoother workflows and fewer user errors.
How to Get Certified Without Slowing Down the Team
Your team is already busy. But training doesn’t have to be long or disruptive. The best way to prepare is through short, on-demand video lessons that walk through real Microsoft 365 tasks.
Look for training that:
- Matches the MS-900 or other Microsoft exam outlines
- Breaks down content into short sessions (5–10 minutes each)
- Includes review quizzes or checklists
- Works on mobile, so techs can learn between jobs
- Stays updated when Microsoft changes their tools
Common Mistakes MSPs Make with Microsoft 365 Training
Sending Techs to Outdated Courses
Some online training programs still use screenshots and menus from versions that are years old. Microsoft updates Office regularly. If your team trains on the wrong version, it causes more confusion than help.
Forcing Long Group Training Sessions
It’s hard to block hours of tech time for classroom sessions. Even webinars can drag. Techs learn better with short, on-demand videos they can watch when there’s downtime.
Not Tracking Progress
If you don’t know who’s completed what, certification goals slip through the cracks. Use a platform that shows training status across your team.
How ClipTraining Helps MSPs Get Microsoft Certified—Fast
ClipTraining gives MSPs an easier way to prep for Microsoft 365 certifications.
Our on-demand training library matches Microsoft’s certification paths. Lessons are short, searchable, and easy to fit into a tech’s regular workweek. Techs can go through training at their own pace and review whenever needed.
What makes it MSP-friendly:
- Built for busy techs—most lessons are under 10 minutes
- Maps directly to MS-900 and other key certs
- Updated constantly to match Microsoft’s latest changes
- Mobile-ready and browser-accessible
- Team tracking to see who’s completed what
- White-label option for training your client users too
You don’t need to build your own training or chase your team for progress. Just plug it in, and your techs start learning and getting certified.
Book a demo to see how ClipTraining can help your team earn Microsoft 365 certifications without burning work hours.