Most support tickets from small business clients come from confusion—not broken systems. A user can’t find a file. Another doesn’t know how to share a document. Someone’s lost in Excel. You fix the issue in 2 minutes. But your techs burn 15 minutes per call. Multiply that across clients and staff, and your team’s stuck doing basic handholding instead of working on billable projects. That’s why many MSPs are building training into their service stack.
A Microsoft Office 365 training center helps your clients help themselves. They get answers fast. You cut support load. And you get a stronger retention hook by solving one of their most annoying problems—digital confusion.
What Is a Microsoft Office 365 Training Center?
A training center is a simple place where users can learn how to use the tools they already have—Word, Excel, Outlook, OneDrive, Teams, and more.
It includes short, to-the-point lessons. These are usually video-based and task-focused. For example:
- How to create a pivot table in Excel
- How to recall an email in Outlook
- How to set permissions in OneDrive
It’s not a full course. It’s just what they need, right when they need it.
MSPs can either link clients to a shared training hub or offer it as a branded, in-house experience under their own name.
Why Do MSPs Offer Microsoft 365 Training?
Less Support Tickets, More Margin
A training center shifts basic tech questions away from your support desk. Your clients fix simple problems on their own. That means fewer interruptions for your techs and more time for high-value work.
Adds a New Revenue Stream
Many MSPs bundle Microsoft 365 training into their service plans. Some charge extra. Others use it as a value-add to upsell a bigger plan. Either way, it increases monthly recurring revenue without increasing workload.
Better Client Experience
End-users don’t want to file a ticket. They want answers. Fast. When they get stuck and find a clear, 2-minute video that fixes the issue—they love you for it.
What Should Be Included in a Microsoft Office 365 Training Center?
To actually reduce support load and make your clients happy, your training center should:
- Be task-based, not theory-based
- Cover real problems users run into daily
- Work on desktop and mobile
- Update automatically when Microsoft changes something
- Be short—2 to 4 minutes per video
- Offer search so users can find what they need fast
ClipTraining’s library, for example, has over 1,000 short lessons across Office apps. Everything is broken into small topics and kept up to date as Microsoft pushes changes.
How can I get Microsoft 365 training for free?
Microsoft offers free Microsoft 365 training through its own support site. These are good for self-starters but can be too long or complex for many business users. Most MSPs prefer to offer simpler, shorter content that fits business workflows.
What’s the best way to do in-house Microsoft 365 training?
You can either hire a trainer or subscribe to a platform like ClipTraining that gives you all the content ready-made. The second option is cheaper and scales better. You can also white-label the content so your clients see your branding.
Can I give Microsoft 365 training as part of my MSP package?
Yes. Most MSPs offer it as a bundled feature or upsell it as a productivity add-on. It’s a good way to stand out from competitors who only offer reactive support.
What’s the difference between general IT training and Microsoft 365 training?
General IT training might cover concepts, compliance, or security policies. Microsoft 365 training focuses on getting users comfortable and fast with the actual tools they use every day.
Where Most DIY Solutions Fail
Some MSPs try to build their own internal knowledge base. Others collect free YouTube videos.
These approaches usually fail for a few reasons:
- Outdated content: Microsoft updates often, and old tutorials don’t match the new interface.
- Too long or irrelevant: Users won’t sit through a 15-minute video to fix a 2-minute problem.
- Hard to search: If they can’t find what they need in 10 seconds, they’ll file a ticket.
If your goal is to reduce support load, these issues defeat the purpose.
How MSPs Can Offer Microsoft Office 365 Training Without Lifting a Finger
Here’s the setup MSPs typically go for:
- Plug into a ready-made training platform like ClipTraining
- Choose a pricing model (internal use, client-facing, or both)
- Add your branding to the training hub
- Share access with your client base
- Watch your support volume drop
Some MSPs even use usage reports to show clients how much training is being used. It’s a good way to highlight value at renewal time.
ClipTraining Helps MSPs Offer Real Training—Without Building It From Scratch
ClipTraining gives you a complete Microsoft Office 365 training center built for business users. The content is short, updated often, and built to fix real issues your clients face daily.
You can offer it as a white-labeled service. Or use it internally to boost your own team’s productivity.
Here’s what you get:
- 1000+ short, task-based training videos
- Covers Office apps, Teams, OneDrive, Outlook, Excel, Word, and more
- Works on all devices
- Automatically updated with Microsoft changes
- No setup or maintenance on your part
- White-label option to match your MSP brand
If you’re looking to reduce ticket volume, boost client satisfaction, and add a zero-effort upsell, ClipTraining is built for you.
Book a demo and see how it fits into your MSP offering.