Copilot: What Is It… and How Will It Change the Way We Work? Generative AI (aka GenAI) and ChatGPT were the new buzzwords of 2023. Well, in 2024, it’s Copilot. Microsoft has released their new Copilot product line that will apply generative AI to solutions we’ve used for decades with the hope of improving the…
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5 Steps IT Must Take to Avoid Shadow AI
5 Steps IT Must Take to Avoid Shadow AI In our latest Security Insights, we addressed Shadow AI, the unsanctioned use of AI tools within your organization. The goal was to assist organizations by encouraging their users to either a) follow company policy on shadow AI solutions or b) if no explicit policy exists, to…
Implementing and Offering Employee Training and Enablement Is Easy
Implementing and Offering Employee Training and Enablement Is Easy Part 7 in the blog series “The Business Case for MSPs Offering Employee Training and Enablement” Offering a new unique service may have you wondering what’s the right way to bring the service to market. We’ll look at several ways MSPs offer ETE to help find…
Moving from Managing to Enabling Your Customer with Employee Training and Enablement Services
Moving from Managing to Enabling Your Customer with Employee Training and Enablement Services Part 6 in the blog series “The Business Case for MSPs Offering Employee Training and Enablement” MSPs want easier customer acquisition, better profitability, and plenty of revenue growth. Employee Training and Enablement provides a means for MSPs to achieve all three. As…
Assisting with Organizational Policies and Compliance with Policy Management
Assisting with Organizational Policies and Compliance with Policy Management Part 5 in the blog series “The Business Case for MSPs Offering Employee Training and Enablement” Your customers likely have some standards (whether internal or compliance-based) that employees need to adhere to. There’s an easy way for MSPs to provide the service infrastructure to enable this.…
Increasing Service Value and Customer Reliance with Custom Training
Increasing Service Value and Customer Reliance with Custom Training Part 4 in the blog series “The Business Case for MSPs Offering Employee Training and Enablement” As your customers grow and begin needing to provide training to their employees, an unexpected opportunity arises that may give entrée to a whole other aspect of your services. Throughout…